Part A, B and C. Without the chase.
Start a pack for any property and Home fills in what's already on record — tenure, Council Tax band, EPC rating. Invite the seller and they answer the rest themselves, from their own phone, while you get on with selling the house.
10,308
UK estate agency branches on home.co.uk
32+ questions
Answered a section at a time, not a wall of text
3 data sources
EPC register, HM Land Registry, Valuation Office Agency
Why it matters
Buyers expect the facts up front. The rules increasingly say so too.
The National Trading Standards Estate and Letting Agency Team (NTSELAT) has published guidance on the property information a listing should carry before a buyer views or offers — split into Part A (what every listing needs, no exceptions), Part B (the building and its utilities) and Part C (risks and restrictions). Major property portals now expect agents to hold this information against every listing. This tool doesn't decide what's material for a particular sale — that stays your judgement as the agent — it gives you one structured place to gather it, ask the seller directly for what only they know, and keep a record of what was asked and answered.
How it works
Six steps from new instruction to listing-ready.
Two people fill in one pack — you and the seller — and each only ever answers what only they know.
Start the pack
Enter the property address and, if you have them to hand, the seller's name and email. A blank pack is created for the property against your branch, using the address search's own encrypted property reference — nothing about the property record ever needs to leave the page.
Home fills in what's already on record
Tenure and title number (from HM Land Registry data where it's available), Council Tax band (Valuation Office Agency) and EPC rating (the EPC register) land immediately — each one badged with its source under a "What we already know" strip, so you can see at a glance what's genuine public record and what still needs a human answer.
Attach the title register
Order the register from HM Land Registry through the Proof of Ownership tool right from the pack page, or upload a copy you already hold. Either way it's parsed automatically for tenure, title number, class of title, registered proprietors, lease term and rent, and flagged if it mentions covenants, a right of way or a restriction.
Invite the seller
Enter their name and email and send. The emailed link auto-registers a consumer account for them and opens their own copy of the same questionnaire, branded to your agency — no separate login to set up, no app to download.
Everyone answers their part
You work through what your office knows; the seller answers what only they know — safety issues, flooding history, planning applications, rights and covenants — from their own phone, at their own pace. Answers save section by section as either of you go, and you're notified the moment they submit.
Copy the summary into the listing
A plain-English line per answered topic is generated automatically — tenure, Council Tax band, EPC rating, heating, parking and more — ready to paste straight into your portal listing description in one click.
Watch it assemble
One part fills itself in. Two parts need a person.
Part A is mostly public record. Part B is partly. Part C — flooding, rights, planning, listed status — has no database to pull from, because only the seller has ever lived there.
Illustrative pack for a sample property. Real coverage depends on what public data exists for the address.
Inside the pack
15 sections, grouped the way NTSELAT groups them.
Every question is optional to skip until it's required, and each one has plain-English help text — no Trading Standards jargon dropped on the seller unexplained.
Part A · Every listing
3 sections
-
Ownership & tenure
What is being sold, and on what terms.
-
Council Tax
The band, and anything that might change it.
-
Energy performance
The current EPC position.
Part B · Utilities & building
7 sections
-
About the building
What kind of home this is.
-
Construction & access
How it is built, and any safety or accessibility notes.
-
Electricity
Supply and generation.
-
Water & drainage
What the property is connected to.
-
Heating
System, fuel and extras.
-
Broadband & mobile
How well connected buyers will be.
-
Parking
Arrangements, permits and charging.
Part C · Risks & restrictions
5 sections
-
Flooding & environment
Water, coast and ground risks a buyer must know about.
-
Listing & conservation
Protections that limit what an owner can change.
-
Rights & easements
Who else can use, cross or restrict the property.
-
Planning & development
Anything on the horizon a buyer should weigh up.
-
Anything else
The catch-all — anything worth knowing that the questions above didn't ask.
Pre-fill, honestly explained
Three sources fill in what's genuinely public.
Every pre-filled answer is badged with exactly where it came from, so you can check it rather than take it on faith.
EPC register & property record
Where a certificate exists, EPC rating pre-fills from the registered SAP score. Built form, whether the property is a flat, solar panels and glazing type pre-fill from Home's own property record where they're known.
HM Land Registry
Where a title summary is available, the tenure question answers itself — freehold or leasehold, straight from the title class wording — and the title number pre-fills too. The same record is adopted automatically if your branch has already ordered the title for this property through Proof of Ownership.
Valuation Office Agency
Council Tax band pre-fills directly from VOA data. The one Part A question that never pre-fills is whether the property has been altered in a way that might change the band — only the seller can answer that.
Everything else — safety issues, flooding history, planning applications, rights, covenants, heating fuel, parking — has no public database behind it. That's not a gap in the tool; it's the reason material information guidance exists at all.
The seller invite
Stop relaying questions over the phone.
Enter the seller's name and email, tap invite, and they get a link that opens their own copy of the same questionnaire — under your agency's branding, not a generic form. No account to set up in advance: the link registers one for them automatically, the same mechanism Home uses for AML identity-check invites.
- Anything you've already pre-filled shows to the seller too, so they only ever confirm or correct it — never re-key it.
- Answers save section by section, so a seller who stops halfway through picks up exactly where they left off.
- You get notified automatically the moment they submit — no need to keep checking back.
- Resend the invite at any time, or copy the link straight to your clipboard to send however suits — WhatsApp, a follow-up email, printed on a leaflet.
New message
Maple & Vine Estates needs a few details about 24 Overstone Road
Anything already on public record has been filled in for you. You just check it. Takes about ten minutes.
Check and complete the detailsCouncil Tax
Has the property been altered in a way that might change the band?
6 of 15 sections done
All done
Sent to your agent at Maple & Vine Estates.
From instruction to listing
Instructed at nine. Listing-ready by morning.
A typical new-instruction morning, told in three moments.
1 · At the door
Instruction taken, pack started
Before she's back in the car, the agent has started the pack on her phone. Tenure, Council Tax band and EPC rating land straight away. The seller invite goes out from the driveway.
2 · That evening
The seller answers what only she knows
Ten minutes on the sofa, tea in hand: no flooding, no planning applications, parking is a driveway for two. Everything that needed a memory, not a database.
3 · Next morning
Pack complete, summary copied in
Coffee on the desk, notification already sat in her inbox. She checks the seller's answers, copies the finished summary, and pastes it straight into the listing description.
Always up to date
A progress ring, and a summary that only says what's true.
The pack tracks required answers per section, so both of you can see exactly what's left — not a vague sense of "mostly done". As soon as a topic is answered, a plain-English line is generated for it. Nothing not yet answered gets guessed at or invented; the summary just gets longer as the pack gets more complete.
Copy the whole thing in one click and paste it under your portal listing description — or copy the individual invite link at any time to chase a slow-moving seller yourself.
- Tenure: Freehold.
- Council Tax: Band D.
- EPC rating: C.
- Property: Semi-detached house.
- Construction: standard.
- Heating: central heating (mains gas).
- Utilities: mains electricity, mains water, mains drainage.
- Parking: driveway.
- Flooding: no flooding in the last 5 years reported by the seller.
Illustrative example. Your summary only ever includes what's actually been answered.
No EPC on file? The pack flags it before it's a problem.
A listing needs a current EPC before it can properly go live. If the energy section comes back empty, or the seller marks it "No certificate" or "Survey instructed", the pack surfaces a one-click referral to book an assessment through Homemove — the assessor books the visit and lodges the certificate, and you earn on the referral.
Old way vs new way
Less chasing. More selling.
| What needs doing | The old way | With Material Information |
|---|---|---|
| Confirm tenure & Council Tax | Ask the seller to dig out paperwork, or ring the council | Pre-filled from Land Registry & VOA data |
| Collect the seller's answers | Phone calls, or a printed form posted back | One email link, answered from their phone |
| Track what's still missing | Your own memory or a spreadsheet | A completeness ring, per section |
| Read the title register | Read the PDF yourself, note the covenants | Uploaded or ordered, parsed automatically |
| Write the listing disclosure | Retype your notes into the description | Generated summary, one click to copy |
| Keep a record of what was asked | Scattered emails and call notes | Every answer saved against the pack, with its source |
The time saving, illustrated
Roughly what a typical instruction takes off your afternoon.
Illustrative timings for a typical instruction, not measured data — every property and seller is different.
Confirming tenure, Council Tax band and EPC
Under a minute
Ring the council, dig out the EPC certificate, check the title deed — 10 to 20 minutes
Collecting the seller's Part B & C answers
They complete it themselves, on their own time
Several phone calls, or a form that sits in a drawer for a week
Reading the title register for covenants
Parsed automatically on upload
10 to 15 minutes reading a PDF yourself
Writing up the listing disclosure
One click to copy the generated summary
10 to 20 minutes drafting from your notes
Said plainly
What this tool is — and isn't.
It does
- ·Structure your disclosure around NTSELAT's published Part A, B and C guidance
- ·Pre-fill what's genuinely on public record, each answer badged with its source
- ·Give the seller a direct, branded route to answer what only they know
- ·Keep a record of every answer given, and by whom
It doesn't
- ·Decide what's material for a specific property — that stays your professional judgement
- ·Guarantee the listing meets your consumer protection or NTSELAT obligations
- ·Replace legal advice on tenure, covenants or title issues
- ·Publish anything to a portal automatically — you still set the listing live yourself
Part of the toolkit
Works alongside the rest of your instruction workflow.
Material Information sits between taking the instruction and publishing the listing — these tools cover the steps either side of it.
Proof of Ownership
Order the HM Land Registry title register directly, or feed in one you already hold. Feeds tenure, title number and covenant flags straight into the Material Information pack.
AML Checks
Identity checks on the same seller, using the same auto-registering invite mechanism as the Material Information seller portal.
HomeSign
Get terms of business signed at the same appointment you start the material information pack — both tracked from the same dashboard.
Listings Manager
Paste the finished summary straight into the listing description, then publish with full media management and outbound feeds to the major portals.
FAQ
Common questions about Material Information
What is material information, and why does every listing need it?
Material information is the set of property facts a buyer needs before deciding whether to view or offer — tenure, Council Tax, EPC rating, construction, utilities, and any rights or restrictions. The National Trading Standards Estate and Letting Agency Team (NTSELAT) has published guidance on what this should cover, split into Part A, Part B and Part C, and the major property portals now expect agents to hold this information against every listing. Home's Material Information tool structures your pack around that same Part A/B/C split — it doesn't decide what's material for a particular property, that stays your professional judgement.
What does Part A, B and C actually cover in this tool?
Part A covers what every listing needs: tenure, Council Tax band and EPC rating. Part B covers the building and its utilities: construction and access, electricity, water and drainage, heating, broadband and mobile signal, and parking. Part C covers risks and restrictions: flooding history, listed building or conservation area status, tree preservation orders, rights of way and easements, planning applications, and a free-text section for anything else worth telling a buyer. Fifteen sections in total.
What gets pre-filled automatically, and what do I still need to ask the seller?
Part A pre-fills the most: tenure and title number from HM Land Registry data where available, Council Tax band from the Valuation Office Agency, and EPC rating from the EPC register. Built form and solar panels sometimes pre-fill from Home's own property record. Everything else — safety issues, flooding history, planning applications, rights, covenants, parking arrangements, heating fuel — has no public database to draw from, so it stays blank until you or the seller answer it. Nothing is ever invented.
How does the seller invite work?
Enter the seller's name and email and send the invite. They receive an email with a secure link that auto-registers a consumer account for them — the same mechanism used for AML identity-check invites — and opens their own copy of the same questionnaire under your agency's branding. You're notified automatically when they submit. You can resend the invite at any time, or copy the link directly to send yourself.
Can I upload a title register I already hold, or do I need to order one?
Either. Upload a PDF you already hold and it's parsed automatically for tenure, title number, class of title, registered proprietors, lease term and rent, and flagged if it mentions restrictive covenants, a right of way or a restriction. Or order the register from HM Land Registry through the Proof of Ownership tool from the same pack page, and it feeds in automatically once it arrives. Scanned or password-protected PDFs sometimes can't be read automatically — those need checking and filling in by hand.
Does using this tool mean my listing is legally compliant?
No tool can certify that. Your material information obligations under consumer protection law depend on the specific property and sale, and rest with you as the agent. This tool structures your disclosure around the same Part A/B/C shape NTSELAT has published, pre-fills what's genuinely on public record, and keeps a record of what was asked and answered — it doesn't replace your professional judgement about what's material, or legal advice on tenure, covenants or title issues.
What if there's no EPC on the property?
The pack flags it and offers a one-click referral to book an EPC assessment through Homemove — the assessor books the visit and lodges the certificate, and you earn on the referral. A listing needs a current EPC before it can properly go live, so this is designed to surface the gap early rather than at the last minute.
Can I still edit the pack after the seller has answered?
Yes. The seller's answers land in the same pack you control, section by section. You can review or amend any answer at any point, and the completeness ring and the listing-ready summary update immediately to reflect the change.
What happens to the listing summary I get at the end?
A plain-English line is generated per answered topic — tenure, Council Tax band, EPC rating, heating, parking and so on — ready to copy straight into your portal listing description. It only ever states what has actually been answered, so an incomplete pack produces a shorter, honest summary rather than guessing at the gaps.
Is this the same set of questions the seller sees, or a cut-down version?
Identical. The seller portal renders the exact same section-by-section questionnaire, just under your agency's branding and without your internal tools like title upload or archiving. Whatever the seller saves, you see; whatever you've already filled in on their behalf, they see and can correct.
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One platform for the branch. Every tool included.
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