What happens after you submit a valuation request: the agent side of Home

You fill in an address, a few property details, and hit submit. Then what. In the 90 days to 13 July 2026, home.co.uk carried 4,329 of these requests. Here is what happens to yours.

The request lands with a real agent, not a queue

A valuation request on Home is not a lead sitting in a database until someone remembers it. It routes to a specific local agent, or a short shortlist of them if you asked to compare, based on your postcode and the patch they cover. Home's own marketplace tracks the request from the moment it lands, so you can see its status rather than wondering if it went anywhere.

If you want a number before you decide whether to involve an agent at all, Home's instant valuation gives you an AI-generated estimate in seconds, no agent required. A valuation request is the next step: a human, local, and looking at your actual property rather than comparable postcodes.

The real timing, not the promise

Of the 4,329 requests in the last 90 days, 1,251 had been picked up and marked contacted by an agent as of 13 July 2026. Where contact happened, the median time from submission to first contact was under 10 hours. Some come faster: a well-staffed local branch checking its pipeline that afternoon. Some come slower, particularly for a request submitted late on a Friday or over a bank holiday weekend.

The rest, still pending, are not lost. Home locks a request to the agent it was routed to for a set window before it can be reassigned, which stops a slow branch quietly sitting on your details while a faster one down the road never gets the chance. If your agent has not made contact and the window closes, Home moves the request rather than leaving it stuck.

What a good agent does with it

A valuation visit on the back of a Home request looks the same as any other instruction: the agent reviews the property details you gave, checks recent local sales, and usually books a visit rather than valuing from photos alone. Home passes along everything you entered, bedroom count, condition notes, your timeframe, so the first conversation is not a repeat of the form.

If you are comparing more than one agent, each one sees the same request independently. There is no bidding war on your details and no reselling your information to a second tier of buyers. The agent who contacts you is the agent who will do the work, or knows they are one of a shortlist you asked for directly.

If nobody has been in touch

Check the request status first, most delays clear within a day or two. If a full working week has passed with no contact, find another local agent and submit again rather than waiting indefinitely. Home's data shows most of the 90-day cohort that was ever going to hear back did so inside two days, so a longer silence is the exception, not the norm, and worth acting on rather than assuming it will resolve itself.

A valuation request is the start of a conversation, not the end of one. The agent who calls you back quickest is not automatically the right one to instruct, but a business that responds slowly to a straightforward valuation request is telling you something about how it will handle the rest of a sale.