Making A Complaint
Most Life Insurance and Mortgage Protection policies will be sold, arranged and managed without a hitch. But mistakes can happen and Policy-holders may have cause for complaint. Typical complaints related to Life Insurance, Mortgage Protection or Whole Of Life investment policies can include:
- Slow administration in dealing with a claim or making changes to a claim
- Being given wrong or misleading information about the policy
- Not being told about a particular condition in a policy
- Failure to act on your instructions
- Unfairly turning down a claim
- Not being given enough notice about any changes to a policy
Tips offered by the Financial Conduct Authority when making a complaint include:
- Being polite and clear about your complaint
- Making a note of the date and details of any phone or face to face conversations including the name of the person to whom you talked
- Writing a follow-up letter confirming any discussions made over the phone
- If writing mark your letter with 'complaint' at the top and ensure that it is legible
- Sending copies of documents and keeping originals
- Keeping a copy of all correspondence
See also: Home Buying Guide: Making a Complaint
To start your search for a Life Insurance policy please see our Life Insurance Directory